Verzending & retourneren
Article 5: Delivery and implementation of the agreement
Items ordered through this webshop will be delivered in Belgium and the Netherlands. If you live in another country and would like to place an order, please contact us by sending an email to email@example.com.
Products will only be delivered in the countries for which the website allows the delivery. The delivery will take place subject to what is possible within the time stated in the individual order confirmation. A possible delay will in no case be a reason for compensation. Incorrectly provided delivery addresses are the responsibility of Customer and may result in extra costs which can be claimed from Customer.
Almost all items will be sent from Brouwerij Breda. When your order is not delivered on time, you can always contact us through Info@brouwerijbreda.beer, stating your client number or order number. If we do not manage to send your order within 30 days after the order confirmation mail due to exceptional circumstances, you can cancel this order free of charge and repayment will be guaranteed.
The shipment will be carried out by a professional courier. A signature is always required when receiving the items. You accept that a shipment may be delivered to a person different than Customer-applicant, if this person in question is present at the address stated by you. When no person is present when the delivery takes place, you will receive a notification about this. An attempt will automatically be made again on the following working day. Then you can also select a different day of delivery or a delivery to a collection point. After two failed deliveries the package will automatically be sent to a collection point in your neighbourhood.
Unless agreed otherwise or explicitly stipulated otherwise, the items will be delivered to the place of residence of Customer within 30 days after receipt of the order.
When you receive the items, you must inspect them at once. When you are of the opinion that the delivery is not in conformity with the application, you must inform us about the problem within 24 hours, stating your order number, by sending an email to the following email address: firstname.lastname@example.org.
The risk of loss or damage will be transferred to Customer from the moment he/she (or a third party designated by him, who is not the transporter) has physically gained the possession of the items. However, the risk is already transferred to Customer with the delivery to the transporter, that it to say, when the transporter of Customer has been assigned to transport the items and this choice has not been offered by Brouwerij Breda.
Products are only delivered in the countries for which the website allows the delivery. Special rules:
◦PO Box addresses and military APO addresses are not accepted.
◦Saturday delivery is only possible in Belgium and the Netherlands. For the other countries the delivery takes place between Monday and Friday, excluding holidays.
Article 6: Retention of title
The delivered items will remain the exclusive property of Brouwerij Breda until the moment of full payment by Customer.
If necessary, Customer will be obliged to mention the retention of title of Brouwerij Breda to third parties, for example to everyone who could seize the not fully paid items.
Article 7: Revocation right
The consumer is entitled to inform the seller that he will renounce the purchase, without payment of a fine and without stating a motive, within 14 calendar days from the day following the delivery.
In the event the consumer invokes this possibility, he/she must return the items at his/her own risk and costs to Brouwerij Breda. Items which have been specifically designed for Customer and/or which may decay soon will not be taken back and Customer cannot invoke the withdrawal clause for this.
Returned items will only be accepted by Brouwerij Breda on the condition that you have not used the items.
For a return shipment you must observe the following procedure:
Step 1: Contact us through our email address email@example.com and state your order number. We will send you our return instructions by email. The return costs, which we mention in this email, must be paid by you.
Step 2: Pack the items before you return them (only return non-used items, in original packaging and completely with original labels, accessories, user instructions, and guarantee). The original package also prevents damage when the items are returned.
Step 3: Print the return label and stick it on the box/boxes. The received label will contain all information to let the return shipment proceed well (your data, our delivery address, the courier’s name).
Step 4: If you have any questions after step 3, do not hesitate to contact us. If you do not have any questions, the items must be returned to us within 7 days.
Step 5: When we receive the items in a good condition, you will be repaid within 30 days. If we receive the items incomplete or damage, we will inform you.
Only items that have been purchased online at www.brouwerijbreda.beer can be returned. For all other return shipments you must contact the shop where you purchased the items.
Article 8: Guarantee
By virtue of the law of 21 September 2004 regarding the protection of consumers when selling consumption goods, the consumer has statutory rights. This statutory guarantee applies from the date of delivery to the first owner. Each commercial guarantee will not affect these rights.
In order to invoke the guarantee, Customer must submit a receipt. Customers are advised to keep the original package of the items.
For items that were purchased online and which were delivered to the home of Customer, Customer must contact the Brouwerij Breda customer service and return the item to Brouwerij Breda at his/her expense.
When a defect is established, Customer must inform Brouwerij Breda as soon as possible. All defects must have been reported by Customer in any case within a period of 2 months after establishing the defect. After this period all entitlements to repair or replacement will cease.
The (commercial and/or statutory) guarantee never applies to defects resulting from accidents, negligence, crashes, use of items contrary to the purpose for which they were designed, non-observance of user instructions or manuals, adaptations or changes to items, rough use, poor maintenance, or all other abnormal or incorrect kinds of use.
Defects that manifest themselves after a period of 6 months following the date of purchase or if applicable, following the date of delivery, will not be regarded to be hidden defects, except in case of evidence to the contrary by Customer.
Brouwerij Breda is not responsible for an interrupted availability of or access to the Site, failures depending on the computer system, viruses or other inconvenience which may occur by using this Site (including, but not restricted to 'lost earnings').